Mutu COVID-19 Policies and Updates
As the situation relating to COVID-19 changes regularly, we will continue to update you with changes to service and recommendations for rentals. The restrictions around equipment sharing will vary throughout the alert levels, therefore, we will update this policy accordingly. We would like to take this opportunity to guide the members of our community during the alert levels 2 & 3. During this period we will continue to support rentals across our platform.
Below are some important updates to our service:
Here at Mutu, the safety of our users is our priority, so we would like to strongly encourage contact-free rental exchange practices.
This means placing the rental items on the ground at the door, stepping 2 meters back, and waiting for the item to be collected. Please wait to confirm visually that the rental has been picked up, and do not leave the rental items unattended at any point.
We would also like to remind our Lenders to carefully clean rental items when they are returned.
We thought we would offer a few tips!
Hard surfaces (Metal, Plastic, Porcelain)
When a surface is visibly dirty, wash with a general household cleaner (soap or detergent). Rinse with water and follow with a disinfectant.
When a surface is not visibly dirty, clean with a commercial product that is both a detergent (cleans) and a disinfectant (kills germs). Wear disposable gloves.
Porous surfaces (Wood, Rubber, and Drywall)
Apply a detergent, bleach and water solution to help it adhere. Apply with a sponge or mop, trying not to over-saturate the surfaces.
Laundered items (Linens, Clothing, Curtains, etc)
Wash all items using the warmest water possible based on the care instructions.
Following these tips will ensure your experience is safe, fun and germ-free!
Other things worth mentioning!
Due to the high level of uncertainty around lockdown restrictions. When we are in stages 2/3/4 of Lockdown we are allowing our users to cancel up to 24 hours before the start of their rental without any cancellation fee. All that we ask is that you do your best to notify the other user as soon as you know that you will no longer be able to complete the exchange.
As a reminder, Renters remain fully liable for the care and timely return of rental items during their rental.
We ask all members of the Mutu Movement to support one another when exchanging rentals during this period. As the situation relating to COVID-19 changes regularly, we will continue to update you with changes to service and recommendations for rentals. If you are unsure about what you can and can’t do throughout the alert levels please refer to this Govt outline: https://covid19.govt.nz/covid-19/alert-system/ and if you have any further questions or concerns please do not hesitate to get in touch with our customer service team at firstname.lastname@example.org.
Thank you from the Mutu Team.